How can we help?

Help & FAQs

Getting Started

How do I create a Dagny Account?

Your account is created when you make a booking. To sign in to your account click Log In at the top menu.

Do you service my area?

Currently we service metro Melbourne.

How much will it cost?

You can see all the pricing on the Book Now page.

Do you bring your own cleaning supplies, products and equipment?

Yes.

Can I request special tasks or extras?

You can select any of the optional extras. Otherwise, add any special requirments to the instructions box on the booking page.

Manage Your Account

How do I log into my account?

To sign in to your account click Log In at the top menu.

How do I change my password?

Click Log In at the top menu then log into your account and change your password.

How do I reset my password?

Click Log In at the top menu then click Forgot Password and follow the prompts.

How do I change my address?

Click Log In at the top menu then log into your account and change your address.

How do I change my credit card?

Click Log In at the top menu then log into your account and update your credit card.

How do I book my first appointment?

Simply click Book Now button on the top menu and fill out a few details.

Pricing & Policies

Can I apply a coupon to an existing appointment?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Why are vouchers for first time customer only?

To trial the service.

Why do you need my credit card information to redeem a voucher?

In case the total amount is greater than the voucher credit.

Trust & Safety

Can I trust my cleaning professional?

We only connect you with professional carpet cleaners who have the right equipment, insurance and police check.

What happens if something goes wrong during my appointment?

Speak to the cleaning professional and try to resolve the issue. You can also contact us via email.

Is my billing information kept safe and secure?

Yes.

Do the cleaning professionals go through a background check?

Yes. All the professionals undergo a police check and interview.

What is your 100% satisfaction guarantee policy?

We want to make sure that you are completly satisfied with the service.

What is your refund policy?

Contact us via email.